Administrator / Account Coordinator - Saskatoon

IMP Canada & the Mercan Group (International Recruitment-to-Settlement and Immigration Firm) Seeks a Full Time Administrator / Account Administrator to join our Saskatoon operations. You will be joining a small team of hard working, like-minded individuals committed to providing exceptional customer service to business owners and foreign nationals across Canada.
Our office hours open to Clients 9am-5pm Monday to Friday.

SUMMARY - JOB DESCRIPTION:
IMP Canada is looking for a self-motivated, organized, energetic Account Administrator to join our Saskatoon office full-time. This role is responsible for a wide variety of administrative duties in support of the staff members, clients/customers and intercompany teams. It is imperative that they demonstrate IMP’s culture and core values in all interactions, both internal and external.
PRIMARY RESPONSIBILITIES:
• Provide direct administrative and account coordinating support to the staff members, clients/customers and intercompany teams.
• Assist in the development of internal and external Standard Operating Procedures (SOP).
• Maintain service schedules for clients/customers.
• Prepare and monitor internal and external reporting.
• Prepare reports, background documentation, and research.
• Receive, refer, and or/manage all inbound telephone calls, emails, and visitors for the office.
• Troubleshoot and/or escalate office administration issues.
• Administer and manage inbound/outbound mail, including priority post, packages, courier services, and other correspondence.
• When necessary, assist with completing budgeting plans.
• Present a positive and professional image of the office to all visitors, suppliers, inquiries, and other persons.
• Other duties as required.

QUALIFICATIONS:
• Must be a Canadian Citizen, Permanent Resident of Canada or hold valid documentation to work in Canada (work permit 24 months minimum validity).
• Bachelor Degree or Business Diploma.
• Three (3) or more years of experience in office administration a must.
• High level of communication skills in English – speaking, reading, writing and listening for internal communication and client relations.
• Regulated Canadian Immigration Consultant (RCIC) Designation, Immigration Experience and/or a demonstrated interest in the Immigration & Recruitment Industry would be considered an asset.
• Legal background and experience would be considered an asset.
• Proficient in Microsoft Office (Outlook, Excel, Word), and have a general business background – typing more than 50 words per minute.
• Have a positive disposition and enjoy engaging with clients to build as well as maintain long-lasting relationships.
• Detail oriented person with proven organizational skills that can manage time efficiently as well as multi-task.
• Self-starter who is comfortable managing complex and evolving situations.
• Willingness and ability to learn new tasks with minimal supervision.
• The selected candidate also requires the following personal attributes:
• be honest and trustworthy
• be respectful
• possess cultural awareness and sensitivity
• be flexible
• demonstrate sound work ethics
• ability to think outside of the box

Job Type: Full-time, minimum 40 hrs per week

Salary range: $45,000 - 55,000 per year